Privacy Policy | Thinkable

1. Overview

Thinkable ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Thinkable platform. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of information:

• Account information: name, email address, phone number, and password when you create an account.

• Payment information: credit/debit card details processed securely through our payment providers (Stripe, Airwallex). We do not store full card numbers.

• Transaction data: purchase history, ticket details, and membership information.

• Usage data: pages visited, features used, device information, and IP address.

• Communications: emails, support requests, and feedback you send us.

3. How We Use Your Information

We use your information to:

• Process ticket purchases and memberships

• Send order confirmations and e-tickets

• Manage your account and membership benefits

• Send event updates and marketing communications (with your consent)

• Improve our platform and user experience

• Comply with legal obligations

• Prevent fraud and ensure platform security

4. Sharing Your Information

We do not sell your personal information. We may share information with: payment processors (Stripe, Airwallex) to process transactions; email service providers (Resend) to send transactional emails; venue operators for event check-in purposes; and law enforcement when required by law.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), secure password hashing, and regular security reviews. While no method of transmission over the internet is 100% secure, we strive to protect your personal information.

6. Your Rights

Under Australian privacy law, you have the right to: access your personal information; request correction of inaccurate information; opt out of marketing communications; request deletion of your account and associated data. To exercise these rights, contact us via our Contact page.

7. Cookies & Tracking

We use essential cookies for authentication and session management. We may use analytics cookies to understand how you use our platform. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Platform. Continued use of the Platform after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related inquiries, please contact us via our Contact page.